☰
Last updated: September 28, 2026
Data Collection Garrison Bet collects personal data that is necessary to provide gaming services, verify identity, prevent fraud, and meet regulatory obligations. We gather data when you register, make deposits or withdrawals, play games, contact support, or interact with our mobile apps. Categories of data include identity details (name, date of birth), contact information (email, phone), account credentials, financial data needed to process transactions, and activity data showing gameplay history and bets. We also collect device and technical data such as IP address, device identifiers, operating system details, and game telemetry to deliver a stable, secure gaming environment. We rely on both information you give us directly and data we collect automatically. When you complete registration forms or upload documents for verification, that information becomes part of your account record. Technical data and behavioural data are captured automatically to help detect suspicious activity, calculate bonuses consistently with our rules, and to improve game performance, including provider-level statistics relevant to slots, RTP reporting and feature usage such as Megaways or jackpots. Special categories of data: We do not request or process sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless strictly required by law. Where gambling-specific protection applies, we collect self-exclusion flags, deposit and loss limits, and source-of-funds information in cases where enhanced due diligence is required. These measures support our obligations under anti-money laundering and safer gambling frameworks. Sources of data: Primary sources are the player directly and system-generated logs. We may also receive information from third-party identity verification partners, payment processors, and responsible gaming data providers when necessary for compliance. All third-party data intake is controlled through contracts and limited to the minimal fields required for the specific verification or compliance purpose.
Data Usage & Sharing We use personal data to operate accounts, process deposits and withdrawals, verify age and identity, manage loyalty tiers including our multi-tier VIP programme (Silver, Gold, Platinum) and to comply with legal obligations. Operational uses include customer support, fraud prevention, dispute resolution, and the administration of promotions where consent has been provided. Gaming analytics, provider-level performance metrics and RTP monitoring are used internally to maintain fair play and to select and manage relationships with providers such as NetEnt, Play’n GO, Evolution, Pragmatic Play, Microgaming and Big Time Gaming. Sharing is restricted to parties essential to service delivery and compliance. That includes regulated payment partners, identity verification services, licensed game providers, and appointed agents or processors that manage specific functions on our behalf. We require contractual guarantees from processors to implement appropriate technical and organisational measures. Where the law permits or requires, we will disclose data to judicial or regulatory authorities, including law enforcement, or to comply with the requirements of the UK Gambling Commission (Licence No. 83271). Marketing and consent-based processing: We will only use contact details for marketing where you have given clear consent, and you can withdraw consent at any time. When you join our loyalty programme or opt into communications, the data used for targeted offers will be limited to the scope you approved. We do not sell personal data to third parties. Aggregated, anonymised datasets may be used for business intelligence and shared with partners for commercial insights, but such datasets cannot be re-identified to a natural person. International transfers: Some processing or storage may take place outside the European Economic Area. In such cases we apply appropriate safeguards, such as standard contractual clauses or processing within jurisdictions deemed to provide adequate protection. Transfers are only made when necessary for service provision and are documented in our records of processing activities.
Your Rights & Security Under applicable data protection laws including GDPR principles, players have a set of enforceable rights. These include the right to access personal data we hold, request rectification of inaccurate information, request erasure where processing is no longer necessary, restrict processing in certain circumstances, object to direct marketing, and request data portability of personal data you provided. You can also withdraw consent to processing operations that depend on it. We publish clear instruction channels to exercise these rights and respond within statutory timeframes. Security of personal data is a priority. We employ industry-standard technical and organisational safeguards including strong encryption in transit and at rest, access controls and regular security testing. Administrative controls limit staff access to data to those with legitimate business need. Where third-party processors are used, we perform due diligence, require security certifications, and monitor compliance through contract terms. Retention and deletion: We retain personal data only as long as necessary to fulfil contractual and regulatory obligations, for fraud prevention, dispute resolution, and for legitimate business purposes such as preventing abuse. Retention periods are documented and reviewed; when data is no longer required we securely delete or anonymise records. If you request erasure, we assess whether legal or regulatory requirements prevent deletion and explain the outcome. Complaints: If you believe your rights have been infringed, you may raise a complaint with our support team for resolution. If not satisfied, you have the right to lodge a complaint with the relevant supervisory authority. Our privacy governance includes designated contact points and escalation procedures to ensure timely and transparent handling of data protection concerns.
Garrison Bet operates under strict regulation with the UK Gambling Commission (Licence No. 83271). Our privacy approach balances player protection, the integrity of gameplay, and regulatory compliance. This document explains how we collect, store and use personal data for slots enthusiasts who expect high standards on provider transparency, RTP reporting and account security.
We prioritise minimal collection, purpose limitation and transparency. Players who use our site, mobile apps or support channels should be able to understand what data we process and why, as well as how to exercise their rights under data protection law.
When you register, we collect identity data such as full name and date of birth to verify age and eligibility to gamble. Registration also captures contact details and account credentials to secure access and communications. We collect documentation for verification when required by law or for payment processing.
We use identity checks to prevent underage gambling and fraud and to satisfy anti-money laundering obligations. These procedures are targeted and limited to the necessary data points.
To enable deposits and withdrawals we record payment details and transaction history. This includes amounts, timestamps and payment method metadata. Transaction records also support responsible gaming checks and dispute resolution for payouts and bonus eligibility management tied to wagering requirements such as 35x.
Minimum deposit and withdrawal thresholds are enforced in our systems. Our published minimums include a minimum deposit of €10 and a minimum withdrawal of €20. Withdrawal processing times reflect operational policies and may vary by method but are typically 12-24 hours for many supported methods.
Personal data enables account creation, secure login, processing of deposits and withdrawals, and resolution of account issues. We use play history and bet-level data to ensure the fairness of play, calculate provider-specific metrics and maintain RTP transparency for our slots portfolio sourced from NetEnt, Play’n GO, Evolution, Pragmatic Play, Microgaming and Big Time Gaming.
Our loyalty programme - Silver, Gold, Platinum - relies on accurate activity records to tier players and assign personal account managers where applicable.
We analyse behavioural and technical data to detect suspicious patterns, collusion, or bonus abuse. Automated and manual reviews protect both the player base and the platform’s integrity. Where red flags appear, protective measures may include account restrictions or additional verification steps.
We cooperate with regulated partners and authorities as required, disclosing data in line with legal obligations and ensuring any disclosure is proportionate and documented.
We share personal data with a limited set of partners: payment processors, identity verification vendors, platform hosting providers, and the licensed game providers that deliver content to players. Each partner acts under contract and is limited to processing data for the agreed purpose.
We do not sell personal data. Aggregated or anonymised analytics may be shared to improve product and promotional design but cannot be traced back to individuals.
Certain processors may operate outside the European Economic Area. We only transfer data when appropriate safeguards are in place, such as standard contractual clauses or transfers to jurisdictions with adequate protection. These safeguards are enforced through contracts and regular compliance reviews to protect your data wherever it is processed.
We apply technical protections including encryption, secure access controls and network monitoring. Administrative measures restrict staff access based on role, and periodic security audits and penetration testing are part of our control framework.
Retention schedules reflect legal and operational needs. When data is no longer required, it is deleted or irreversibly anonymised. If erasure is constrained by regulatory retention obligations, we will explain the reasons and mark records accordingly.
Players have rights to access, correct, delete and restrict processing of their personal data. You may also object to direct marketing and request data portability for data you supplied. To exercise a right, contact our support team through the in-site support channel or via the app.
If you prefer, account holders can begin identity verification or submit requests when logged in. We respond to data subject requests in line with statutory timelines and with documented procedures to verify the requester’s identity before releasing personal data.
If you believe a data protection issue remains unresolved after contacting support, you can pursue further remedies with the relevant supervisory authority. Our internal governance team maintains escalation paths to resolve complaints promptly and transparently.
We use cookies and similar technologies to enable core functionality, remember preferences, and measure performance of our games and promotions. Cookie usage is explained at first interaction and options to manage preferences are provided. Tracking is limited to reasonable analytics and advertising identifiers where consent has been obtained.
We aggregate gameplay telemetry to monitor provider performance, RTP trends and jackpot distributions so slots enthusiasts can rely on accurate reporting and fair mechanics across titles including Megaways features.
Garrison Bet enforces strict age verification to prevent underage play. We also implement measures to identify and support players showing signs of harm or problem gambling. Tools include deposit limits, self-exclusion flags and account monitoring tied to the loyalty programme and personal account managers.
Where specific welfare concerns are identified, we take proportionate action which may include account restrictions and referrals to appropriate support services while respecting data protection boundaries.
For data-related queries and rights requests, contact our support team. Use the in-site support channel or consult the mobile app for guided steps and forms. If you are creating an account, you can complete data checks during the registration process at /registration/ to speed verification.
If you use our dedicated iOS or Android apps, you can manage certain privacy settings directly within the app experience. Learn more on the app page at /app/. For direct assistance, reach out to our support channel for guided resolution at /support/.
Garrison Bet maintains records of processing activities and conducts periodic privacy impact assessments for new initiatives. Our governance framework assigns clear ownership for data protection and ensures compliance with the UK Gambling Commission (Licence No. 83271). We train staff on data protection principles and security best practices to maintain a high standard of player protection.
We will update privacy practices as regulations and business needs evolve. Material changes will be communicated to players, particularly where processing purposes or lawful bases change.